HELPDESK & REMOTE SUPPORT
01 — HOW IT HELPSHelp without the wait
Our helpdesk technicians respond to logged faults within minutes using specialist remote support software that runs quietly in the background on each computer. Most issues are resolved remotely at a time that suits you — and we always ask permission before we connect, so your team feels safe and in control the whole way through.
02 — HOW REMOTE SUPPORT WORKSFrom logged to fixed, in four steps
Click the Apollo support icon on your desktop, use the chat function, or phone the helpdesk during opening hours. Every logged call generates a confirmation email with a trackable ticket number.
A technician picks up within minutes and asks your permission before connecting through our secure remote software. Nothing happens on your machine without you saying yes first.
Most issues are resolved there and then, remotely, at a time that suits you — so there is no waiting for a site visit and no disruption to the rest of your team.
Updates are emailed as the job progresses, and managers can log in to see every outstanding ticket. If something needs hands on site, we escalate it to an engineer visit without missing a beat.
Safe & Permission-Based
We always ask before connecting, so your team stays in control and feels safe throughout.
Answered in Minutes
Logged faults are picked up within minutes, and typically responded to within the hour.
Trackable Tickets
Every call gets a ticket number and email updates, with a manager view of all open jobs.
Need a hand right now?