REMOTE SUPPORT

Get Help From Our Helpdesk, Without Waiting For A Visit

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GET CONNECTED IN THREE STEPS

Set yourself up for remote support

Watch the short video, install the software, then raise a ticket with the helpdesk. It takes about five minutes, once.

Step 1 — Watch the tutorial

A short video showing exactly what happens in a remote session, and what we will ask you to do. Opens in a pop-up window.

WATCH VIDEO

Step 2 — Install the software

Download the small TeamViewer host tool and run it. It sits quietly in the background and never connects without your permission.

DOWNLOAD SOFTWARE

Step 3 — Raise a ticket

Log your fault on the Apollo helpdesk. You will get a ticket number you can track, and a technician will be in touch.

GO TO HELPDESK

Would rather talk to someone? Call the helpdesk on 01761 347198, weekdays 8:30am–5pm.

Most faults never need a van. Our helpdesk can connect to your computer, see what you see, and fix it while you carry on with your day.

We always ask permission before we connect

You can watch everything we do, and end the session at any time

Support-contract customers can log a fault 24/7 from the Apollo icon on their desktop

1. Log the fault

Raise a ticket on the helpdesk, click the Apollo support request icon on your desktop, or call us on 01761 347198 during opening hours. You will get a confirmation email with a ticket number you can track.

2. We call you back

A helpdesk technician picks up the ticket and gets in touch — usually within the hour for support-contract customers — and agrees a convenient time to connect.

3. We connect, with your permission

Our remote support software runs quietly in the background and never connects without you saying yes. You see everything on screen as we work.

4. Fixed — or escalated

Most issues are resolved there and then. If the fault needs hands on hardware, we send an engineer, and we can lend you replacement kit while yours is being repaired.