Dead laptops are often not dead. Before you assume the worst, here is the sequence our engineers work through — and you can do the first half yourself.
Laptop won’t turn on? Work through this checklist before you panic
How to speed up a slow laptop: 8 things to try before you buy a new one
A laptop that takes four minutes to boot is not necessarily finished. Most of the time it is one of eight things, and several of them cost nothing to fix.