Nobody publishes a price list, because no two organisations have the same estate. What we can do is explain the models, so you can compare two quotes that look nothing alike.
The three common models
Per user, per month
You pay a flat monthly fee for each person supported, regardless of how many devices they use. Simple to budget, and it scales cleanly as you hire. It is now the most common model for a reason.
Per device, per month
You pay per PC, laptop or server. Cheaper if your team share machines; more expensive if everyone has a laptop, a desktop and a tablet.
Block hours or pay-as-you-go
You buy a bank of hours or pay for each visit. It looks cheap right up until something breaks, at which point every hour spent fixing it is billable — which quietly gives your supplier no financial incentive to prevent problems. That is the core objection to it.
What is usually not included
This is where quotes diverge. Check carefully whether the monthly fee covers:
- Microsoft 365 or Google Workspace licences (usually separate)
- Backup, and whether that includes cloud data — see cloud backup and disaster recovery
- On-site visits, or only remote support
- Out-of-hours cover
- Projects — a server replacement or an office move is almost always quoted separately
- Hardware
A cheap monthly fee that excludes on-site visits is not a cheap contract; it is a cheap headline.
The questions worth asking
- Who answers the phone? A person, or a queue? We are unfashionable about this: a member of our team picks up, and once you are on contract, the same engineer sees your case through to resolution.
- What is your response time, and is it in the contract?
- Is the service proactive? 24/7 monitoring that catches a failing disk before it fails is worth more than a fast response to the crash.
- Do I get a plan? A full system audit and a five-year roadmap means budgeting for replacements rather than being ambushed by them.
- Will you look at what I am already spending? We review every recurring IT invoice at onboarding and routinely find services nobody uses any more. That has saved clients hundreds and, in some cases, thousands over a contract.
The honest answer
The right question is not “what is the cheapest?” but “what does an hour of my team standing around unable to work cost me?” Multiply that by a realistic amount of downtime, and most IT support contracts start to look like good value.
See how our managed IT support works, or ask us for a quote against your actual setup.
Get a quote against your actual setup
No packages, no guesswork. We look at what you have, what it costs you now, and what you actually need.
Or call us on 01761 347198. We are a local team — you will speak to a person, not a queue.